Find Answers

Frequently Asked Questions


How do I book a repair?

To book a repair, click here. If you prefer, stop by our store or  you can call us to pick up your device for servicing.

How do I place an order?

Stop by our shop to see some fun tech and speak with a Service Representative. Most products, and some of our services, will be online soon.


How do I speak with someone?

To chat with a Service Representative, click here. Or, call our shop at +84 90 1100 532. Or, stop by – we are located at 26 Thao Dien Street in District 2.

Find Answers

Questions Asked the Most

What we do?

Searching for a laptop, mobile phone, or accessory, or experiencing troubles with a computer or network and need a quick fix, you will find us responsive and professional. We have years of experience. From A to Z for home or office, consider it solved.

Pickup and delivery?

Click here to book pickup and we will have our service technician at your door shortly. Once serviced and checked, we will contact you to schedule return delivery.

Turn-around time?

Generally, repairs and services are completed within the day.  Major repairs or services may require more time, but you will always be notified in advance.

What do you mean by “no fix/no fee”?

In the unlikely event that one of our technicians cannot help you, you will not be charged for our diagnostics or service work.

What payment methods do you accept?

We accept debit and credit cards. Business customers can pay by bank transfer and will be provided with a VAT invoice.

Do you set up new computers?

Yes, we do! We can get all of your new tech up and running. We can even help set up a new wireless network or connect your new technology to your current system.

What about printers?

We can. We set up cabled and networked printers including your wireless printer. And, we can solve most software related printing problems.

Can you retrieve lost data?

Tell us what you need retrieved, and we will tell you if it is possible. If it’s physically possible, we can do it. We can also let you know some options for how to keep your data safe in the future.

Can you service devices other than computers?

We can help you with just about any device you own or are thinking about buying. Phones, tablets, e-readers–you name it, we can set it up or fix it.

Do you repair Apple products?

We are experts with extensive experience with Apple products, and we are glad to help you with any problems you might have.

Do you do Window?

We know Windows inside and out. Any question or concern you may have, let us know, and we can take care of it for you.


We do Linux for both desktop and servers. We’re fans of open source and support most open source software.

What about Smart Tech?

We set up smart tech and gear so you can get the most out of it. Whether you want to upgrade your house with the newest smart appliances or just bought some personal tech or gear, we get it done.

What districts do you service?

Our technicians travel anywhere in or near Ho Chi Minh City. Our shop and service office are in District 2, if you’d like to come in for a face-to-face consultation.

How do I book a visit?

By using our online booking form, found here, or by calling our shop and speaking to our customer service team. Click here  for our contact details.

Other helpful resources

Order Status

Check the status of an order day or night.


contact our store to order any device or software


we guarantee our work and all parts and materials

Still can’t find what you’re looking for?

newit services at 26 thao dien

We put the pieces together. Tech solutions for home, office, and on-the-go. Software and devices. Our expert technicians will have it solved

+84 90 1100 532


+84 90 1100 534


© 2021 New IT Services. All rights reserved